Now take control of your mobile beyond two-way live video chat and screen sharing.
Engage your mobile customers and provide a problem-solving experience the moment is needed.
Co-browsing is a technology used for customer service or support on a website or mobile application.Co-browsing allows customers and agents to view the same web page and controls the scrolling, pen highlighting, and check boxes.This allows company to respond to customer issues or request in a faster and more confident way.
You can have a vivid experience like in-person in non-face-to-face environment.
- Invitation via SMS or KakaoTalk
- Simple authentication
- Secured communication
- Stable screen mirroring
- Real-time synchronization
- Controllable form filling
- Pen and Highlighting
- Screen and Media sharing
- Screen zooming function
- Cloud-based infrastructure
- Security monitoring and MSA
- High-volume traffic handling
- Recording type: Replay/MP4
- Efficient resource management
- Lightweight and encrypted video
Mirroring Standard UX
- Standard UX for customer experience
- Improved user-centric usability
- Multi-device support
Gooroomee can expand the scope of your business with advanced technology.
Finance · Insurance
- The insurance industry is undergoing rapid digital transformation. Manual, in-person, and paper-based processes are being moved to browsers or apps. Customers need the help of experts before experiencing new digital transformations.
- By conducting consultations on mobile screens, the company can accommodate more customers by diversifying the insurance contract process through the proliferation of non-face-to-face culture and digital technology.
- Simultaneous visual and auditory support expands product subscription convenience
- Efficient product descriptions and easy sign-up process
- Improved full sales and insurance contract retention
Education · Counseling
- Effectively onboard customers by having them take control and learn through interactive sessions.
- Start your education curriculum anytime, anywhere through various devices, and receive premium education. Customers can learn faster and experience high-quality solutions compared to traditional methods.
- Rapid delivery of education curriculum
- Provide diverse and in-depth high-quality solutions
- Reduce lifetime support burden and bring lifelong customer satisfaction
Service Contact Center
- Easily connect with customers in one click!
- While AI and bot play a role in today’s business, real human empathy and expertise are needed to deepen customer relationships and increase brand loyalty. It is possible to deliver a new customer experience and resolve the customer’s issues with the right solution.
- With the mirroring service, consultants can view the customer’s mobile screen, quickly understand their problem and solve the problems more efficiently.
- Improve customer satisfaction and loyalty
- Increase profit and decrease sourcing cost
- Quick ROI achievement
DT · Consulting
- A digital channel can be built that connects customers with your company’s experts and consultants. If experts and consultants can conduct customer counseling sessions digitally, everyone can succeed.
- Customers prefer the convenience of doing business digitally. Companies evaluate the scale and efficiency improvement of digitally transformed business processes.
- Increase revenue
- Higher customer satisfaction, loyalty, and lifetime value
- Improve efficiency through digital transformation
DT · Sales
Digital Sales Activities
- Improve your sales process!
- The world is replacing face-to-face with digital sales activities. Sales representatives can start mirroring by clicking a button that is link up with CRM. Both representatives and customers can access without installing a separate program and comfortably have a meeting with sales materials and proposals.
- Connect with potential customers and improve customer experience!
- Sales in customer’s desired environment
- Digital transformation and experience
- Successful digital marketing strategy
Discover how Gooroomee can transform your business.